DELIVERY & RETURNS
DELIVERY
Most of our pieces are handmade to order, lead times can be found on each product page. Once your order is ready for delivery, our delivery partner will be in touch to arrange a convenient date. Delivery rates vary by size and location.
We offer a white glove delivery service to most locations. In the event that we are unable to provide a white glove delivery service, our team will contact you to offer alternative options such as a boxed delivery.
To ensure a smooth delivery:
It is your responsibility to ensure your items will fit through any access points such as doorways, stairways, hallways, and lifts. We offer guidance in the Will it Fit section on relevant product pages, but should you have any concerns, please get in touch with us.
What to expect on the day:
On the day of delivery, you'll receive a call from our team when they are one hour away. As part of our white glove delivery service, we'll carefully unpack and inspect each item, place it in a room of your choice, and assemble it for you. We will also ensure all packing materials are removed and recycled where possible. We are unable to install mirrors, artwork, or any electrical items including lighting.
For further info:
Our FAQs should answer any delivery questions you may have, or refer to the delivery section in our Terms & Conditions. You can also get in touch with us at [email protected] or by Live Chat.
DELIVERY RATES - US
STANDARD, WITHIN 100 MILES OF A GALLERY
Gallery locations include Los Angeles - Culver City, New York - Broadway, Miami - Coral Gables, Orange County - SOCO, and Connecticut - Westport.
Small parcel (e.g. standard cushion) - free delivery
Large parcel (e.g. large cushion) - $49
Small size deliveries (e.g. dining chair) - $99
Medium size deliveries (e.g. 2 seater sofa) - $199
Large size deliveries (e.g. small dining table) - $399
Extra Large size deliveries (e.g. bed) - $499
STANDARD, OUTSIDE OF 100 MILES OF A GALLERY
Northern California, Georgia, Washington, North Florida, South of New Jersey, Rhode Island, Washington DC, Ohio, Pennsylvania, Massachusetts, Delaware, and Upstate New York specific counties (Columbia, Greene, Delaware, Broome, Chenango, Otsego, Schoharie, Albany, Rensselaer, Washington, Schenectady, Montgomery, Fulton, Saratoga, Warren, Herkimer, Hamilton & Essex)
Small parcel (e.g. standard cushion) - free delivery
Large parcel (e.g. large cushion) - $69
Small size deliveries (e.g. dining chair) - $349
Medium size deliveries (e.g. 2 seater sofa) - $699
Large size deliveries (e.g. small dining table) - $999
Extra Large size deliveries (e.g. bed) - $1199
For all other states and Upstate New York specific counties (Clinton, Franklin, St Lawrence, Jefferson, Lewis, Oneida, Oswego, Madison, Onondaga, Cayuga, Wayne, Senerica, Ontario, Cortland, Tioga, Tompkins, Chemung, Schuyler, Yates, Monroe, Livingston, Steuben, Allegany, Cattaraugus, Chautaugua, Erie, Niagra, Orleans, Genesee & Wyoming). For Alaska and Hawaii, delivery rates are on request, please contact us.
Small parcel (e.g. standard cushion) - free delivery
Large parcel (e.g. large cushion) - $79
Small size deliveries (e.g. dining chair) - $449
Medium size deliveries (e.g. 2 seater sofa) - $899
Large size deliveries (e.g. small dining table) - $1149
Large size deliveries (e.g. bed) - $1299
OWNERS' CLUB MEMBERS, WITHIN 100 MILES OF A GALLERY
Owners' Club members receive free delivery on orders over $5,000 within 100 miles of a Timothy Oulton gallery. Gallery locations include Los Angeles - Culver City, New York - Broadway, Miami - Coral Gables, Orange County - SOCO, and Connecticut - Westport.
For orders under $5,000 please refer to our Standard delivery rates.
IN STOCK ITEMS
Items marked as 'In Stock' will be delivered within 7-10 days, based on delivery in California, New York and Connecticut. Deliveries outside of these areas will be subject to longer shipping times.
RETURNS
We take enormous pride in the quality of our handcraftsmanship and authenticity of our materials, and we hope you are delighted with your purchase. Should you wish to return your item, you must inform us within 14 days of delivery by contacting the gallery you purchased from, or by emailing [email protected] if your purchase was made online. You will be responsible for the cost to return the item to us, and all made-to-order items carry a 20% restocking fee. If you are returning your item due to a fault, you must inform us within 5 days of delivery.
Any items made to order (not marked as 'In-Stock') are not eligible for returns. For more information on our Returns policy please see section 4.10 of our Terms & Conditions.